eBook Help
eBook Basics
Find answers to frequently asked questions about eBooks.
eBook Readers
Learn about and download free eBook reader software.
Troubleshooting
Get technical information on known eBook reader issues.
Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Transaction ID
- Date of sale
- The email address that you used to create your account
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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