Technical Support
For technical support issues, please provide the following information:
(*denotes a required field.)

Name:*
Email:*
Operating System: (Windows 98, Mac OS 9.1, etc.)
Internet browser and version: (can be found under 'Help ->About' in most browsers)
Title of book:
Format of the eBook: (Microsoft, Adobe, etc.)
Have you successfully downloaded ebooks in this format before? (Yes or No)
Order Number: (found in the email you received when you purchased the eBook)
What type of error/text of error message?
Date and time you experienced the problem. If it is a recurring problem, when did it start?
How are you connected to the Internet? (dial-up [if so, how fast?], DSL, T1, etc.)
What you were doing when you received the error? Can you give steps to reproduce the problem?
Comments/Questions