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Customer Service Skills for Technicians (Lifetime)

Customer Service Skills for Technicians (Lifetime)
Author: Dennis Green;
Price: $81.00
ISBN-10: 0826995179
ISBN-13: 9780826995179
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Format: PDF
Delivery: BibliU Reader
Duration: Lifetime

Note:
Copy Selections To Clipboard: User can copy content to the clipboard with the following restriction: Initially allowance of 75 copy selections. Another copy selection allowed every Day. To a maximum of 75 total copy selections.
Printing Pages: User can print pages with the following restriction: Initially allowance of 75 pages. Another page allowed every Day. To a maximum of 75 total pages.

Description

This interactive text/workbook helps technicians learn and apply the customer service skills needed to communicate effectively with both external and internal customers while troubleshooting technical problems. Self-assessment checklists, detailed worksheets, and real-world case studies help technicians learn how to work effectively with customers.