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Managing Hospitality Organizations 3e (180 day access)

Managing Hospitality Organizations 3e (180 day access)
Author: Robert C. Ford
Price: $93.50
ISBN-10: 1071876295
ISBN-13: 9781071876299
Edition:
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Delivery: BibliU Reader
Duration: 180 Days

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Copy Selections To Clipboard: User can copy content to the clipboard with the following restriction: Initially allowance of 2 copy selections. Another copy selection allowed every Day. To a maximum of 30 total copy selections.
Printing Pages: User can print pages with the following restriction: Initially allowance of 2 pages. Another page allowed every Day. To a maximum of 30 total pages.

Description

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today's ultracompetitive environment.